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BlueAlly Application Maintenance and Support services fall under the following categories:
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Corrective Maintenance |
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This usually covers bugs or defects that lead to application stoppages or business interference, and will be taken up on a priority basis. BlueAlly corrects the bugs or defects and ensures that the application is working, later reviewing the implemented solution for further optimization. If a more lasting solution needs to be implemented, the customer is informed and modifications are planned accordingly.
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Perfective Maintenance |
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These are modifications, enhancements, changes, or development of functionality and reports within the existing application. BlueAlly works with the customer in prioritization, performing the impact analysis, and scheduling the maintenance activity as required.
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Adaptive Maintenance |
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These are application upgrades and platform migrations that enable our customers' to utilize newer technologies without foregoing the knowledge that has been embedded in their legacy application. BlueAlly provides these services for our customers' by applying tools that integrate new technologies within the existing application.
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Preventive Maintenance |
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These are planned scheduled maintenance actions whose primary aim is to prevent application system failure before it actually occurs, as well as provide scalability for future application requirements. BlueAlly's application maintenance services are designed to preserve and enhance the existing application by using tools for system inspection and diagnosis. By carrying out activities such as reverse engineering and optimizing code, we ensure that our customers' system capabilities and services are always available.
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