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Collaborate |
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For this factor, we leverage the strength of our Ecosystem (more commonly used in terms of a Product Realization Ecosystem). As part of the process of creating a solution roadmap that addresses the problem in the most effective and comprehensive way, we use a unique collaborative approach that involves various partners from our Ecosystem, such as leading industry research organizations, domain specialists, legal and market experts, etc. The Ecosystem of partners makes the overall solution more productive and allows for the best use of resources and time. For example, the Ecosystem can provide industry analysts and research at the appropriate phases, or can provide third party IV&V for major large scale commercial applications. More importantly, our Ecosystem can provide this collaborative support throughout the lifetime of a product.
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Partner |
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For this factor, we design our involvement as a true Partner, to continue to provide value, post delivery of the solution as well. Our engagement models are set up to monitor how the customer's business objectives are being met, and the solution's functioning in the production environment is checked against the customer's goals in terms of service delivery, performance, and investment realization. Even further, we partner with our customers to optimize the successful solution so that new markets (both internal and external to the customer organization) can be served. Because we would have invested in understanding the customer's industry, with deep research and analysis on aspects such as the customer's competition, its consumers' purchasing behavior, etc., we can at this stage play an active role in not only improving the customer's current offerings, but also exploring new business services.
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