IT Service Management (ITSM) BlueAlly's ITSM solutions provide IT tools that can detect, diagnose, remedy, and report application performance issues to ensure that infrastructure operations meet or exceed your business requirements. BlueAlly offers end-to-end customized design, implementation, and support for performance management, along with customized integration of performance monitoring tools with major business applications for meeting service level agreements. BlueAlly offers the following services under ITSM solutions: Implementation of ITSM processes in compliance with ITIL/ISO20000 requirements Design and implementation of Configuration Management Database (CMDB) Custom integration of CMDB with other OMP tools Automation of key ITIL processes with a fine blend of IBM and BMC Remedy technologies and custom built solutions Custom implementation of Incident and Problem Management, Asset Management, Change and Configuration Management, Release Management, Capacity Management, and Service Level Management