BlueAlly and Gartner offer insights on integrated ITSM solutions
"IT is expected to maintain its level of service to the business with more efficient
use of resources and lower margins for errors that will enable to make smarter and
more targeted decisions in these tough economic times". Given the dynamic and critical
nature of
ITSM functions, organizations have invested heavily
in the implementation and support of
IT Service Management (ITSM) tools. However IT managers
have found it difficult to extract key performance indicators that measure and optimize
IT value to business users and "provide targeted, value-added services for enhancing
operational effectiveness of IT and related business processes".
"That’s why more and more organizations are turning to integrated
IT Service Management (ITSM) solutions" for making
better decisions about availability, cost and efficiencies. This podcast explains,
"What key challenges are driving organizations to adopt integrated IT Service Management?
What hurdles lie in the way? How do you overcome these obstacles? And, how do you
find the right integrated IT Service Management solution for your needs?"
Industry experts on
IT Service Management from Gartner and BlueAlly join
for a podcast on integrated solutions for
IT Service Management (ITSM) applications and present
an insight on how businesses can derive the maximum out of an
ITSM Application Remote Support Engagement model.
