Catchpoint utilizes lightweight agents on data center servers and staff endpoints for monitoring.
Digital Experience (DX) Monitoring: Solving for Intermittent Performance
Organization resolves intermittent network performance issues through advanced digital experience monitoring solutions.
Client context
The work begins with the operating reality.
Client
Organization resolves intermittent network performance issues through advanced digital experience monitoring solutions.
EngagementOrganization resolves intermittent network performance issues through advanced digital experience monitoring solutions.
SolutionsNetworking
The challenge
What had to change
The employees of a BlueAlly client experienced inconsistent application performance, notably in global file transfers between two locations. Productivity suffered as operations fluctuated between satisfactory and frustrating, impacting all projects. Detailed analysis revealed the issue was specific to the two sites being connected via an internet VPN. Traditional tools failed to pinpoint the problem, necessitating more advanced diagnostics and analysis.
The BlueAlly solution
How the work came together
BlueAlly worked with several vendors to research products capable of decoding modern application delivery chains, ultimately building a DX offering using Catchpoint instrumentation for this client.
BlueAlly implemented a continuous WAN diagnostic system to capture ongoing evidence of performance issues.
The results
What changed
The system analyzed network performance between data center servers, enterprise staff endpoints, and the Internet. Our analysis provided enough information for the client’s ISP to identify the problem. The client issue was solved once the ISP resolved it with their upstream peer.
Outcome highlights
What the client gained.
Internet-located data collection nodes by Catchpoint provide visibility into internet performance for data centers and staff endpoints.
A cloud-based management system from Catchpoint facilitates easy test configuration and result correlation.
Starting the analysis on a Monday and running for 48 hours, significant packet loss every 10-15 minutes was identified at an internet exchange carrier site, linked to BGP interactions affecting the client's address space between upstream providers.
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