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Modernizing CMDB with a Network Source of Truth

A utility services holding company faced significant challenges managing their network and IT infrastructure due to a disorganized Configuration Management Database (CMDB). With outdated and inconsistent records—such as 10 different entries for a single IP router—the company lacked the data integrity needed to support IT operations and service workflows effectively.

Core Network

The Client

The client is a leading energy provider serving over 10.5 million clients across the Eastern Seaboard of the United States. Comprising six utility companies, the client focuses on modernizing energy infrastructure to deliver safe, reliable, and sustainable energy while addressing key community challenges like climate change and economic development.

utilities

The Client

The client is a leading energy provider serving over 10.5 million clients across the Eastern Seaboard of the United States. Comprising six utility companies, the client focuses on modernizing energy infrastructure to deliver safe, reliable, and sustainable energy while addressing key community challenges like climate change and economic development.

The Problem

The CMDB’s inaccuracies disrupted IT operations, made correlating configuration items (CIs) difficult, and hindered efforts tracking and inventorying critical IT assets. The client required a reliable process to consolidate and standardize their network data while ensuring it seamlessly integrated into ServiceNow

The BlueAlly Solution

Our team implemented a multi-phase approach:

  • Network Discovery:
    Using a custom-developed proprietary network discovery tool, we
    conducted a thorough network scan to identify devices, interfaces,
    IPs, DNS, MAC addresses, and more.
  • Data Integration:
    The discovered data was imported into NetBox, establishing a
    relational database to serve as the client’s authoritative Network
    Source of Truth.
  • CMDB Synchronization:
    NetBox was integrated with ServiceNow to push accurate network
    data into the CMDB, replacing outdated and inconsistent records.

Why NetBox + ServiceNow?

NetBox enforces strict network data integrity while ServiceNow provides enrichment and operational insights. Synchronization between systems ensures consistency across platforms while leveraging each platform’s strengths. Creates a foundation for network automation and IT service delivery.

NetBox provides a rigid, structured data model ideal for:

  • Core network inventory management
  • Standardized data relationships
  • Automation foundation
  • Source of truth for network configurations

ServiceNow offers flexible data modeling perfect for:

  • ITSM workflow integration
  • Discovery data enrichment
  • Change management processes
  • Service catalog integration
Expertise_big

Enhanced Data Integrity

The client now has accurate, consistent, and centralized network data.

Continuity

Improved IT Operations

With a clean CMDB, IT teams can better correlate CIs and manage workflows.

Performance

Operational Sustainability

The Network Operations teams now have the necessary tools and accurate data to establish a sustainable inventory lifecycle workflow, positioning NetBox as a foundational platform for future network management efforts.

Integration

Seamless Integration

The end-to-end connection between NetBox and ServiceNow ensures continuous synchronization of network data.