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Collaboration to Reduce Operational Downtime From Ransomware

Our client, a major retail manufacturer, was hit by a crippling ransomware attack during its peak business season. This cyber breach impacted its critical IT systems, resulting in substantial financial losses due to operational downtime. They contacted us to design and deploy an IT environment from scratch within an extremely short timeframe. Our expert team - in collaboration with HPE’s specialists - exceeded expectations by designing, shipping, and installing an IT environment within days instead of weeks. This successful project brought our client’s systems back online and mitigated the financial losses resulting from its ransomware attack.

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The Client

Our client is a retail manufacturer based in the United States. Its expansive operational footprint requires a resilient IT infrastructure to maintain service availability.

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The Client

Our client is a retail manufacturer based in the United States. Its expansive operational footprint requires a resilient IT infrastructure to maintain service availability.

The Problem

The manufacturer’s service disruption caused significant profit losses, with the cyberattack strategically targeting our client during the holiday season to create urgency and maximize ransom payouts. The manufacturer needed to build a secondary IT environment immediately that could support a subset of its critical business applications as it worked on restoring its primary IT environment. Unfortunately, it lacked the staff to complete this complex project amid its peak season workload.

The BlueAlly Solution

Our client chose BlueAlly as a trusted partner due to our existing relationship, which was nurtured through years of successful collaborations. We assembled a team of BlueAlly and HPE experts to complete this project within an exceedingly short time frame, providing the manufacturer with the technical expertise required to restore its IT operations.

This team included project managers, engineers, executives, and other specialists, ensuring efficient collaboration between all stakeholders. Our tailored IT environment solution was built on HPE’s dHCI (disaggregated hyper-converged infrastructure) platform, combining servers and storage to support our client’s immediate operational requirements. This solution provided the manufacturer with a stable IT environment that allowed scalable resource allocation while supporting its business-critical applications.

The Results

Due to BlueAlly’s status as a Platinum HPE partner, we leveraged our contacts to ship the solution’s components within days instead of weeks, enabling our client to complete its critical project in only 10 days. Throughout the process, BlueAlly maintained constant 24/7 communication with the manufacturer and the equipment distributor to expedite planning and service delivery. Our specialists also ensured every component could be shipped simultaneously to prevent project delays, with stakeholders collaborating closely to customize the solution in case certain parts could not arrive on time.

Our client still leverages this environment to support its operational needs, reflecting BlueAlly’s ability to execute purpose-built infrastructure that serves long-term business requirements. Due to our proven capacity for exceeding expectations and performing efficiently under pressure, the manufacturer has since leveraged our expertise for cybersecurity assessments to prevent future cyber breaches and service outages. Through these assessments, our experts find vulnerabilities in our client’s IT infrastructure and recommend solutions to strengthen the manufacturer’s cybersecurity posture, ensuring it can maintain the service availability required for continued business growth.

Flexibility Agility

Agility

Met the client’s urgent deadline through agile project management and execution.

Cost-Savings_Blue

Cost Efficiency

Restored profitable operations by helping the client recover quickly from its ransomware attack.

Security Assessment

Security Assessment

Provided further security assessments to safeguard against future breaches.

Collaboration

Strategic Collaboration

Maintained constant communication with all stakeholders to expedite design and installation.