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Mid-West ISP Cuts Costs with BlueAlly Partnership

Our client is an American internet service provider (ISP) that offers fiber telephone, long-distance, broadband internet, and television services to residents and businesses in the midwestern market. The ISP previously faced challenges with its Value Added Reseller (VAR) and customer support, resulting in high costs and poor service quality. In late 2020, our client began working with BlueAlly for smaller equipment renewal contracts. This partnership evolved into a strategic alliance as BlueAlly provided exceptional support, strategic guidance, and technical expertise to enhance the ISP’s purchasing decisions. Through BlueAlly's Juniper partnership, our client achieved substantial cost savings and improved support for its diverse services.

Midwest

The Client

Our client is an ISP based in the United States that serves over 1 million people in 45 cities in Nebraska, Colorado, Arizona, and Missouri. Committed to delivering high-speed internet services, the ISP sought a partner to improve network performance, lower costs, and support its growth while prioritizing customer service and technical expertise.

ISP

The Client

Our client is an ISP based in the United States that serves over 1 million people in 45 cities in Nebraska, Colorado, Arizona, and Missouri. Committed to delivering high-speed internet services, the ISP sought a partner to improve network performance, lower costs, and support its growth while prioritizing customer service and technical expertise.

The Problem

Our client had experienced challenges with its previous VAR and Juniper Partner Support, including high costs and poor service quality from the VAR. BlueAlly collaborated with our client to support its growth and network investments by reducing operational costs without compromising service quality. Despite having a skilled in-house engineering team, the ISP required additional expertise in advanced networking technologies.

The BlueAlly Solution

BlueAlly became our client’s strategic partner through this project, offering comprehensive support and guidance to address the ISP’s networking challenges. By serving as a single point of contact for evaluating networking products and solutions, BlueAlly streamlined our client’s business operations and improved efficiency. Through our Juniper Elite Plus partnership, BlueAlly provided access to higher-tier support engineers. This advanced support reduced annual costs by approximately 20%, significantly improved resolution times, and reduced downtime.

BlueAlly also facilitated our client’s network expansion by identifying and implementing optimal network solutions suited to the ISP’s technological requirements, including backbone networking, core and edge routing, aggregated switching, optical transport networking, carrier-grade network address translation (CGNAT), and network interface device (NID) solutions. BlueAlly’s technical expertise and understanding of our client’s business objectives were crucial in supporting the ISP’s purchased solutions, enabling tailored support and proactive maintenance. 

BlueAlly implemented Juniper’s Paragon software to improve IPTV streaming quality and provide our client’s customers with a seamless viewing experience. This software monitors the ISP’s IP systems, validates IPTV streams, and addresses latency issues. Furthermore, BlueAlly supports the integration of Juniper’s Mist network into Paragon to enhance network visibility and optimization. BlueAlly also supported the deployment of Infinera’s transport network solutions, including the Packet Optical Transport Platform, XTM series, Open Compact Modular Platform, and GX series. We’re currently working with our client to evaluate Infinera’s XR Optics solutions to enhance network capacity and resilience. 

The Results

Our client’s partnership with BlueAlly significantly reduced its operational costs and enhanced service quality for the ISP’s customers. Since the partnership began in late 2020, the ISP has expanded its service area from Nebraska to Colorado, Arizona, and Missouri. Through this collaboration, BlueAlly provided comprehensive support, strategic guidance, and cost-effective solutions, positioning us as a trusted advisor for our client’s long-term business growth. The partnership allows the ISP to focus on its core competencies while BlueAlly solves the complexities of our client’s vast network infrastructure through our deep technical expertise.

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Cost Savings

Resulted in 20% operational cost savings through tailored customer support.

Support

Centralized Customer Support

Provided simplified support and purchasing guidance.

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Service Quality

Reduced downtime and lowered latency to improve service quality.

Scalable

Market Expansion

Enabled our client to serve new customers through enhanced capabilities.