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Read MoreFEATUREDCase StudyDigital Experience (DX) Monitoring – Solving for Intermittent Performance
Read MoreFEATUREDCase StudyPoor Work-From-Home Application Performance Drives Digital Experience (DX) Monitoring
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Poor Work-From-Home Application Performance Drives Digital Experience (DX) Monitoring
BlueAlly’s client required a more advanced approach to monitoring their remote workforce’s application performance.
Work-From-Home Applications
Work-From-Home Applications
The Problem
The 2020 pandemic forced a work-from-home shift, posing challenges to application performance due to unpredictable home networks. Various other factors contributed to these performance monitoring struggles, including the surge in remote work, diverse consumer-level routers, limited configuration control, external network paths, and the inapplicability of traditional monitoring tools in this environment. Applications, delivered from enterprise data centers, private clouds, and SaaS, further complicated the situation.
The BlueAlly Solution
Opting for a digital experience (DX) monitoring tool, we selected Catchpoint for its browser extension and client-side application. This offered comprehensive insights into web-based application performance. Deployed in the client’s environment, the analysis uncovered both expected and unexpected causes impacting the applications.
The Results
BlueAlly worked to quickly identify and validate problems, providing solutions the client’s network team could implement easily.