Modernizing Multi-Factor Authentication to Reduce Cyber Risk

The Problem

The root of the provider’s challenges lay in its reliance on iFrame-based authentication for multiple services, including Citrix MFA. As these services approached end-of-life, the organization faced an increased likelihood of losing vendor support for critical technologies. Remaining on the existing configuration left the organization susceptible to outages and security breaches, posing an untenable threat to sensitive patient data and business operations. Compounding these challenges, the client did not have a dedicated testing environment, which increased the complexity of executing this modernization while maintaining always-on services.

The BlueAlly Solution

We partnered with the organization to redesign and modernize its Citrix MFA architecture, transitioning from iFrame-based authentication to a vendor-approved authentication framework. Our technical experts reconfigured underlying authentication technologies and processes to align with current Citrix and MFA vendor support requirements. Behind-the-scenes configurations and architectural updates minimized disruption to end-users and preserved 24/7 operations. Throughout the engagement, our experts also closely collaborated to troubleshoot and validate the solution as the project progressed, ensuring a smooth transition and a stable authentication experience despite the lack of a dedicated testing environment.

The Results

The client achieved full vendor support by transitioning away from end-of-life iFrame-based authentication. Our experts preserved existing SSO functionality and high-quality user experiences, with no new service or business process changes required. The organization significantly reduced long-term cyber risk by aligning the MFA and Citrix environment with current authentication standards.

We also ensured the continuity and stability of our client’s IT environment during this time-sensitive modernization, delivering the project within 2 months. Through this engagement, we helped the organization streamline authentication processes by implementing technology that inspires continued innovation and enables secure, always-available patient services.