Simplifying Compliance Management to Strengthen Business Outcomes

The Problem

Numerous factors compounded the software company’s challenges amid its recent acquisition. Its multiple compliance frameworks required separate audits and ongoing specialized oversight, significantly complicating its internal processes. The acquisition also caused organizational restructuring that hindered continuity and support across its compliance processes. Technological complexities hampered operational efficiency, requiring our client to consolidate its products into a single platform encompassing numerous technical controls. The software company also faced new administrative and HR challenges related to onboarding into the parent company’s systems following its acquisition.

The BlueAlly Solution

BlueAlly leveraged decades of expertise to aid our client in navigating these compliance complexities, initially brought in by a previous customer contact who trusted our abilities based on a past, successful project. Our engagement began with building and managing a SOC 2 compliance program that was essential for unlocking customer deals in this software company’s cloud-based business model. As other compliance needs emerged, our role expanded to include PCI audit preparation and remediation, ensuring cardholder data was adequately protected.

Through these projects, we centralized compliance efforts across these frameworks to ensure operational efficiency and avoid duplication. We conducted thorough gap assessments according to each framework’s requirements, then implemented remediations as needed. We leveraged our technological expertise to support AWS infrastructure controls, change management, encryption, redundancy, and segregation of duties. We also functioned as consultants for the client’s HR and administrative departments, aligning their controls with compliance requirements.

The Results

With our support, the software company achieved and maintained SOC 2 and PCI compliance, ensuring they could serve customers through an improved security posture. This project helped our client navigate its organizational changes, providing the stability and institutional knowledge needed to improve internal processes. Ultimately, we streamlined and simplified compliance management across these frameworks, enabling the software company to enhance operational efficiency and strengthen business outcomes amid its recent acquisition.